Last Updated: July 16, 2009

This Privacy Policy is intended to help you understand how we, D20Studios, LLC, collect, use and protect your personal information and online data. By visiting our site, you are accepting the practices described in this Privacy Policy and our Terms of Service.


(a) Personally Identifiable Information. During game account registration, you are required to give personally identifiable contact information, including your first and last name, email address, and date of birth. We collect and use this information to better serve you as a user of Hero Mages and for no other reason.

(b) PayPal Purchases. If you wish to purchase access to premium services, such as the use of certain game characters or game features, you will use a link we provide to PayPal Web Payments Standard, in which case, PayPal will collect personal information including your name, address, and billing information (such as credit card number, expiration date, or PayPal account information). We do not collect or store financially sensitive information.

(c) Bulletins and Chat Rooms. If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

(d) Browsing and System Information. We may also collect or track the following information: your home server domain names, computer type, downloaded files, search engine, operating system, Web browser, and geographic point of connectivity.

(e) Game Statistics. We track games played on our site, player rating information, and player game statistics.


We do not knowingly collect personally identifiable information from children under the age of 13.


(a) Personal Information. We may collect personal information from you directly in online registration forms, contact forms, surveys, e-mail, and other online avenues (including, without limitation, demographic and personal profile data).

(b) Technical Information. D20Studios automatically collects technical information from each visitor, including your IP address, the type of browser you use to surf the Internet, your computer's operating system, and the web site from which you accessed the Site. We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole to better serve you.

(c) Cookies. Our site uses “cookies”. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes that contains personal data about you and your preferences. You may decline cookies by using the appropriate feature of your Web browser software, but your ability to use some areas of our site may be limited.


We collect information from you in order to maintain game accounts and provide you with better services. We do not share personally identifiable information we collect with third parties, with the exception that we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on this website. Please be aware, however, that we do employ several third party services on our website, noted below in paragraph 8, and that these services may also collect and use data from you.


If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on the “My Account” tab of the Hero Mages game client.


We use industry standard security measures to protect the loss, misuse and alteration of the information under our control. Nonetheless, due to the inherent dangers of the Internet, we cannot guarantee the protection of such information against loss, misuse, or alteration.


(a) Newsletters. If you subscribe to our newsletter, we will use your name and e-mail address to occasionally send you emails with information concerning Hero Mages, such as game updates, new features, and special promotions. If you no longer wish to receive our newsletters, you may opt-out of receiving them by deactivating the “Subscribe to Newsletter” option in the “My Account” tab of the game client.

(b) Game Service Emails. We will send you game service related emails when you first register your account, when you make changes to certain account settings (such as account upgrade purchases), and on occasions when the game service is suspended for maintenance. You may not opt-out of these communications, which are not promotional in nature, but if you do not wish to receive them, you have the option to deactivate your account.


(a) Third Party Sites. Our site contains hyperlinks to other Internet web sites and third party advertisements. We are not responsible for the privacy practices of such web sites, advertisers, or third parties, or for the content of such sites or advertisements. It is possible that these links or advertisements, themselves, may be used by third parties or others to collect personal or other information about visitors to our site. It is solely the visitor's obligation to review and understand the privacy practices and policies of these other Web sites and of these advertisers and third parties.

(b) Google Ads. Google, as a third party vendor, uses DoubleClick DART cookies to serve ads on this website. Google may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy:

(c) PollDaddy Polls. We use PollDaddy as a third party company to run polls on our website. For detailed information on how these polls operate and collect information, visit PollDaddy’s privacy policy:

(d) PayPal Purchases. Our site does not collect or store financially sensitive information such as credit card numbers or expiration dates. Rather, all purchases are conducted via PayPal Website Standard Pro, which securely collects your payment information (such as name, address, credit card number, PayPal account number, mailing address) and sends us confirmation of payment so that we may update your game account. If you opt to make purchases for your account using PayPal, you are doing so under the terms of PayPal's privacy policy. For information on how PayPal collects information, please visit PayPal’s privacy policy:


D20Studios reserves the right to change this Privacy Policy and our Terms of Services at any time. Please check here often to see if there are any revisions to this Privacy Policy. Any changes to our Privacy Policy are effective immediately upon posting to our site.


If you have any questions or suggestions regarding our privacy policy, please contact us at